Privacy Policy

This Privacy Policy describes how KannadaMaadi ("we", "us", "our") collects, uses, and protects your personal data through kannadamaadi.com (the "Platform"). By visiting the Platform or providing your information, you expressly agree to be bound by the terms of this Privacy Policy and the applicable laws of India, including those relating to data protection and privacy.

Data We Collect

• Your email address when you create an account or sign in with Google
• Your phone number if you start checkout (Cashfree receipts / UPI)
• Your lesson progress, which lessons you've listened to, quiz scores, and SRS review history
• Payment transaction information (order ID, status), card numbers are processed solely by Cashfree and are never stored by us
• Basic server logs: IP address, browser type, pages visited, retained for 30 days
• Usage behaviour and preferences to improve the product on an aggregated, anonymised basis

Where Your Data Lives

Knowing where data is stored matters under GDPR, CCPA, and Indian IT rules. Our primary systems are:

• Application database (accounts, progress, orders) — PostgreSQL hosted by Render
• Application hosting & logs — Render
• Email — Brevo (transactional and optional marketing)
• Payments — Cashfree (India); we never receive or store card numbers
• Product analytics — PostHog EU cloud
• Traffic / heatmaps — Google Analytics and Microsoft Clarity
• Static audio CDN (when enabled) — Cloudflare R2 or compatible object storage

A longer inventory for operators lives in our repository security notes. Secrets and API keys stay on the server — they are never shipped to the browser.

How We Use Your Data

• To provide the course and remember your progress across sessions
• To send transactional emails (email verification, payment receipts)
• To resolve disputes and troubleshoot problems
• To detect and protect against fraud and other criminal activity
• To enforce our Terms of Service
• To improve the product based on aggregated usage patterns

We do not sell your data. We do not send marketing emails without your explicit consent.

Analytics & Cookies

We use cookies and similar technologies to understand how the Platform is used and to improve it. These tools may record pages visited, clicks, scrolls, and anonymised session recordings of how visitors interact with our pages. We do not sell this data. The analytics providers we use are:

• PostHog, product analytics (funnels, feature usage); when you are signed in we link events to your account id so we can improve the course experience
• Google Analytics, aggregated traffic and conversion measurement
• Microsoft Clarity, anonymised heatmaps and session recordings of page interactions; see Microsoft's privacy practices for how this data is handled

You can opt out by disabling cookies in your browser or by using browser privacy/anti-tracking tools. Disabling cookies will not affect your ability to use the core features of the Platform.

Sharing Your Data

We do not share your personal data with third parties except:

• Cashfree, payment processing, governed by Cashfree's own privacy policy
• PostHog, product analytics (EU cloud), governed by PostHog's privacy policy
• Google, if you use Google OAuth to sign in, and for Google Analytics measurement
• Microsoft. Microsoft Clarity analytics (anonymised usage and session recordings)
• Government / law enforcement agencies, if required by law, court order, or to protect rights and safety

Security

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, loss, or misuse. However, transmission of information over the internet cannot be guaranteed as completely secure. Users are responsible for protecting their own login credentials.

Data Retention & Deletion

We retain your personal data no longer than is required for the purpose for which it was collected or as required under applicable law. You may request deletion of your account and all associated data at any time by emailing us. We will process deletion requests within 7 days, subject to any pending obligations. Anonymised, aggregated data may be retained for analytical purposes.

Your Rights

You may access, rectify, and update your personal data through your account settings on the Platform. You have the right to withdraw consent for data processing by writing to us, please note that withdrawal will not be retrospective and may affect your ability to use the Platform.

Depending on where you live, you may also have rights under GDPR (EEA/UK) or CCPA/CPRA (California), including the right to know what personal data we hold, to request a copy, to request deletion, to correct inaccurate data, and to opt out of “sale” or “sharing” of personal information. We do not sell your personal data. To exercise these rights, email hello@kannadamaadi.com. We will respond within the timelines required by applicable law (and in any case within 30 days for access/deletion requests where those laws apply).

Consent

By using the Platform or providing your information, you consent to the collection, use, and processing of your data as described in this Privacy Policy in accordance with the laws of India, and where applicable GDPR/CCPA. You may also consent to being contacted via email for the purposes specified above.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated as required by applicable laws. Please review this page periodically.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: